FAQs - FAQs - FAQs - FAQs - FAQs -

A booking fee is applied to each ticket by our ticket agents in order to cover a variety of operational costs to efficiently and safely ticket the event. This includes contributing to software development to fight against online fraud, setting up the ticket types on their websites, dealing with customer service queries and staffing the box office at the event. Without this charge, many of the essential infrastructure requirements that make the event run smoothly would be impossible.

Yes, camping tickets include access to the whole festival including all the acts performing.

We would recommend buying your tickets in advance to avoid disappointment, as we cannot guarantee they will be available on the day.

You can see our full list of official ticket agents on the ticket Info page. If you bought from a ticket resale website (e.g. Viagogo), we cannot guarantee that you will be able to enter the event.

Ticket re-sale websites allow people who have bought tickets through our official ticket outlets to resell their tickets, often at a higher price, for their own financial gain. This is a form of ticket touting and these websites are notorious for overcharging customers, adding large booking fees and providing poor customer service. The person who has listed the tickets has breached the terms and conditions of the ticket and we cannot guarantee that the tickets you receive will be legitimate.

Unfortunately, we do not have control over what events these companies allow to be listed on their websites and the tickets they sell. You will have to contact the company directly to try to resolve any issues you have. In future, please avoid using websites like Viagogo and buy your tickets through our official website. If you are in doubt as to whether a ticket agent is official please contact us in advance of the ticket purchase and we will be happy to assist.